1. Be pro-active. Don't wait for the business, go and get it.

2. Listen! Make sure you understand your client long before they understand you.

3. Always work with integrity. A principal-centred approach gets you far!

4. Think win/win. Always look for the benefits for both clients and suppliers alike.

5. Concentrate on the areas in your business over which you have influence (don't waste time worrying over matters of concern – until, of course, you can in fact, influence them).

6. Read “The Seven Habits of highly Successful People” By Stephen Covey!!

7. Consult the “Cat”. It's our seventh year of success - based on the Seven Habits!

Thanks, Stephen